Terms & Conditions

Monday to Friday: 8.30 am – 4.30 pm

Saturday and Sunday: 8.30 am – 4.00 pm

For late check-in instructions, contact the team before reception closes. For urgent after-hours emergencies, use the contact details provided in your welcome pack.

Rates are based on two guests unless the booking states otherwise. A different number of guests may change the tariff.

Full payment is required before arrival.

A valid payment card is required at check-in for permitted additional charges during the stay. Payment details are kept securely for 14 days after the original departure date unless a future reservation exists under the same guest profile.

Extra guests must be declared and paid for on arrival.

Guests must be at least 18 years old to make a booking and register at check-in.

The person named on the booking is responsible for ensuring all guests and visitors follow these terms and the Retreat rules.

Prices are subject to change without notice until a booking is confirmed.

Changes to the reservation may be treated as a new booking and additional charges may apply. Extensions are subject to availability.

We are unable to refund for:

• Late arrivals or early departures

• Unused nights

• Cancellations relating to weather

Seasonal campaigns may have a non-refundable cancellation policy. Where this applies, it will be shown in the rate details during booking.

These rules help everyone enjoy a safe, comfortable stay. By booking Kipara, guests agree to follow the booking terms, Cancellation Policy and Retreat rules.

Check-out is by 10.00 am.

If reception is closed, place keys in the key box on the outside wall of reception.

Late check-out is subject to availability and may attract an additional charge.

Leave the cabin or studio tidy, wash dishes and place rubbish in the large green-lid bins. A $50 cleaning fee may apply if dishes are not washed or the accommodation is not left in a reasonable condition.

Visitors are welcome while the registered guest is present. The registered guest is responsible for visitor behaviour.

Visitor vehicles are not permitted within the Retreat.

The speed limit is 5 km/h. Roads are shared by vehicles and pedestrians, so drive slowly and stay alert.

Smoking and vaping are not permitted inside park accommodation or the camp kitchen. A $100 cleaning fee applies if there is evidence of smoking or vaping in these areas.

The pool is open daily from 8.00 am to 8.00 pm.

Children under 12 must be accompanied by an adult.

No glass or food is permitted in the pool area.

Barbecues and camp kitchens are shared spaces. Clean cooking and dining areas after use.

Guest laundry facilities are available at the Retreat. Ask reception for the location, current payment options and laundry powder.

Place rubbish in the green-lid bins and use the recycling bins provided. Do not leave rubbish outside because wildlife may spread it through the grounds.

Quiet hours begin at 10.00 pm. Please also keep noise down before 7.00 am for the comfort of others.

Illegal activity, illegal substances, excessive alcohol consumption, violence, abuse and seriously disruptive behaviour are not permitted.

Guests who seriously disturb others or create a safety issue may be required to leave without a refund. Police may be contacted where appropriate.

In an emergency, follow the signed evacuation plans displayed around the Retreat and move calmly to the nominated emergency assembly point.

Kipara uses personal information to manage reservations, communicate with guests and deliver services connected with a stay. Read the current privacy policy here: https://kipara.com.au/privacy.