Kipara respects your privacy.

We understand that providing personal information is an act of trust. We are committed to handling personal information responsibly and in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store and disclose personal information when you make a booking, stay with us, visit our website, contact our team or use our services.

Depending on your interaction with Kipara, we may collect:

• Name

• Postal address

• Email address

• Phone number

• Vehicle details where required for your stay

• Emergency contact details

• Booking and accommodation information

• Payment and transaction information

• Information provided through enquiries, feedback or reviews

• Website usage information collected through cookies or analytics tools

Where required for accommodation, safety or legal reasons, we may collect identity verification information.

We collect personal information so we can:

• Process and manage bookings

• Communicate with guests before, during and after their stay

• Provide accommodation and associated services

• Respond to enquiries and feedback

• Process payments and refunds

• Manage guest safety and property security

• Improve our accommodation, facilities and services

• Meet legal, accounting and regulatory requirements

• Send marketing communications where you have agreed to receive them

We only collect information that is reasonably necessary to provide our services.

We may collect information:

• Through our booking system

• Through our website

• By email, telephone or social media

• In person at reception

• Through guest registration and check-in processes

• Through feedback forms, surveys and reviews

• Through authorised third-party booking platforms

We collect your credit card details to process payments and authorised charges connected with your stay. We do not store full card numbers or card verification codes (CVCs) on our systems.

Credit card details are processed and stored securely by our payment gateway provider, which complies with the Payment Card Industry Data Security Standard (PCI DSS). Where a card is held for incidentals, we retain only a tokenised reference to the card through our payment gateway provider, in accordance with our Terms & Conditions.

For the safety and security of guests, visitors and property, CCTV may operate in selected common areas.

CCTV is not installed in accommodation, bathrooms or other private areas.

Footage may be viewed where necessary for safety, security, incident investigation or legal requirements.

We may share personal information with:

• Booking and reservation system providers

• Payment processors

• Technology and website service providers

• Tour operators or service providers where requested by a guest

• Professional advisers such as accountants, insurers or legal advisers

• Government agencies, regulators or law enforcement where required by law

We do not sell personal information to third parties.

From time to time, Kipara may send updates, special offers or information about accommodation and experiences that we believe may be relevant.

You can unsubscribe from marketing communications at any time by:

• Following the unsubscribe link in an email

• Contacting the Kipara team directly

Operational messages relating to a booking or stay will still be sent where required.

We take reasonable steps to protect personal information from:

• Unauthorised access

• Misuse

• Loss

• Interference

• Modification

• Disclosure

Personal information is stored using security measures appropriate to the nature of the information we hold.

You may request access to the personal information we hold about you.

You may also ask us to correct information that is inaccurate, incomplete or out of date.

Requests can be made using the contact details below.

Our website may use cookies and analytics tools to:

• Understand website traffic

• Improve website performance

• Enhance the visitor experience

Cookies generally do not identify individuals directly, although some information may become associated with a booking or enquiry.

You can manage cookies through your browser settings.

Our website may contain links to other websites, booking partners or service providers.

Kipara is not responsible for the privacy practices of third-party websites and encourages users to review their privacy policies separately.

We may update this Privacy Policy from time to time.

The latest version will always be published on our website.

Kipara Tropical Rainforest Retreat
2614 Shute Harbour Road
Jubilee Pocket QLD 4802

Phone: 07 4946 6483
Website: www.kipara.com.au

If you have a privacy question or concerns, contact the Kipara team so we can investigate and respond. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.