Terms & Conditions

Terms and Conditions

I acknowledge that I am a tourist guest/business traveller, staying at Kipara Tropical Rainforest Resort for short term holiday purposes. Kipara Tropical Rainforest Resort is not my principal place of residence

Terms & Conditions of stay at Kipara Rainforest Retreat

  • Credit cards details will be taken on check in as a security and will be kept on file upon check-out and they will be held as a guarantee.
  • We understand that your expectation is that your accommodation is clean and comfortable.
  • Our expectation is you are departed by 10.00 am on the day of departure leaving accommodation clean and tidy with dishes washed and dried. Rubbish is to be placed in the bin provided. If this is not completed on departure a $50 cleaning fee will be charged.
  • On Departure, please ensure the room key is returned to reception. If you are checking out outside of our office hours, there is a key return box located to the right of the reception office door. If the room key is not returned, you will incur a charge of $50
  • All accommodation is non-smoking. A minimum of $150 is charged for smoking in accommodation.
  • Guests are reminded that you are liable for any for any additional charges that may apply if rooms are left in an unacceptable manner and that all damages incurred within the park property must be paid for.
  • An excess will be charged if the Accommodation is vacated in an unacceptable state or damage needing repair.
  • Kipara Tropical Rainforest Resort takes no responsibility for any lost or stolen items from accommodation or vehicles and suggests that guests securely lock their accommodation and/or motor vehicle when unoccupied. No refunds will be issued.
  • Upon departure, any key deposits or other bonds paid are refunded to guests, provided the keys and/or hired items are returned upon check out.
  • Credit cards used by the primary named occupant for deposit/payment details will be used as guarantee of any loss or charges incurred. To add a new credit card or cash bond as guarantee please inform reception.
  • Photo ID or drivers licence may be required to prove identity of primary occupant.

Pet Terms and Conditions

Here at Kipara Tropical Rainforest Retreat, we have three pet-friendly cabins! If you’d like to bring your furry friend, please ensure you book a designated pet-friendly cabin and adhere to our pet policy:

  • As per our terms and conditions, a $50 pet fee per stay is applicable and payable on check in.
  • Pets are only permitted in designated pet-friendly accommodation.
  • A $250 fee will be charged if guests are found to have a pet in a non-pet-friendly accommodation.
  • Bringing a pet requires prior approval from management. Please contact the property directly if you intend to bring a pet.
  • For the comfort of all guests, pets are not allowed on beds or furniture at any time.
  • Dogs must be kept on a leash at all times while in the park.
  • Please ensure you clean up after your pet immediately and dispose of waste appropriately.

These policies are in place to ensure a safe, clean, and enjoyable stay for all our guests, both two- and four-legged.